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Client Testimonials

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High Performing Staff.
Humm has been invaluable in assisting us to coach and direct our staff with opportunities for improvement. Simply put, using Humm has made us a better restaurant group.
David Tripoli
Operating Parter
Austin, TX
Truluck’s Restaurant Group
Real Time Transformation.
In order to not only survive, but rather thrive, we need to use only the tools that provide real time results...and that product is Humm!
Jason Gooding
Sales Manager
McKinney, TX
Randall Reed Volkswagen
Actionable Insights.
We get an amazing amount of useful information from Humm. It’s been great. There’s a lot of new products out there, but Humm is the best one I've seen.
Dan Sbicca
Owner
Del Mar, CA
Sbicca Del Mar
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What's Broken With Customer Service: Irvine & Briggs

Few people know the restaurant business better than celebrity chef Robert Irvine. Now, he's helping hospitality brands take their business to the next level as partner at Humm, a real-time feedback platform aimed at uncovering and improving the guest experience -- from menu selection to server friendliness to overall ambiance. Along with chef Irvine we spoke to Bernard Briggs, co-founder and CEO of Humm to about why they're both so passionate about investing in food tech.

http://www.runningrestaurants.com
Real-Time Revolution? ARC Expanding Electronic Patient Feedback System After Successful Pilot Program

Austin Regional Clinic (ARC) physicians and officials know patient feedback is important, but getting patients to provide it can be a challenge. In fact, historically, ARC is lucky if one-tenth of its patients use the clinic's surveys to weigh in on the service and care they received. But a pilot program of a new, real-time feedback system provided ARC patients a high-tech convenience previous attempts lacked and produced participation numbers dwarfing those past efforts. ARC's initial results with the system, in which patients answer five to seven questions on a computer tablet and can leave free-text comments, were so successful the clinic is already planning to expand it to all of its locations by the end of June.

https://www.texmed.org
Talking With: Humm CEO Bernard Briggs on building the customer relationship

Every retailer knows it is important to build, enhance and nuture the customer relatonship, and most are seeking to do the best job possible. As one expert relates, it's not a simple or one-step effort. Retail Customer Experience asked Humm CEO Bernard Briggs for his insight as his company is helping retailers, across a wide range of indusries, shore up and bolster the customer relationship.

http://www.retailcustomerexperience.com
Humm Helps MedSpring Urgent Care Improve Patient Experience

Humm, an on-premise real-time feedback platform, and MedSpring Urgent Care, today announced a partnership aimed at improving the patient experience through the use of Humm-powered feedback tablets in 33 locations across the country. After a successful pilot launch at three MedSpring locations in mid-June 2015, MedSpring has deployed Humm in all of its urgent care centers nationwide, including locations in Austin, Boston, Chicago, Dallas and Houston.

www.prweb.com
Tech drives new strategy for patient-satisfaction surveys

Typically, patient-satisfaction surveys aren’t given to patients until the end of their visit, or shortly after they’re discharged. This means hospitals don’t get feedback on patients’ experiences until long after they’ve left. However, one hospital is taking a different approach to gathering feedback. Yale-New Haven Hospital System’s new strategy combines technology with practices often seen in the hospitality industry.

www.healthcarebusinesstech.com
How a hospital CIO turns patient feedback into healthy outcomes

Yale New Haven Hospital is using feedback software and tablets to help bolster patient satisfaction and, ideally, outcomes, says CIO Lisa Stump.

www.cio.com
8 Austin CEOs on How They Tackle Big Projects & Stay Productive

As 2016 rolls in, a top priority on everyone's resolution list is how to be more productive. Whether it's keeping better notes, time management or limiting distractions, everyone wants to hit the ground running in 2016. As we close out the first week of the new year, we asked CEO's about what how they focus their energy on tackling big projects and their favorite productivity apps.

http://austininno.streetwise.co
10 #AustinTech CEOs, 1 Question: What's The Best Advice You've Ever Received

Just about every company we've come across covering Austin tech has a board of advisors. A board of advisors generally uses it's connections to help companies get in front of investors and potential customers, advises founders on how to improve their processes, and helps CEO's run their company.

http://austininno.streetwise.co
Long John Silver's Captain Bell Inspires Tech Platform

Humm, a technology platform that supports clients including the likes of Yale-New Haven Hospital, Marriott, and Disney, all started with the ringing of a dinner bell, literally. 

https://www.qsrmagazine.com/
World Food Championships Names Humm Official Technology Sponsor

World Food Championships today announced that Humm will be the official Technology partner for the 2015 World Food Championships, taking place Nov 3-10 in Kissimmee, Florida. The WFC is the largest competition in food sport, where champions of previous events compete for a chance at winning the ultimate food crown and a share of $300,000.

https://worldfoodchampionships.com
Austin Regional Clinic Uses Real-Time Feedback Platform to Boost Patient Experience

As feedback sessions are completed, the results are immediately available to clinic managers, allowing them to effectively make improvements and resolve issues on the spot or praise staff for a great job. Just eight weeks after launch, ARC has collected feedback from more than 4000 visits.

http://www.prweb.com
BI data dashboards help businesses focus on analytics ROI

Since implementing the tool and the data dashboard in 2013, Nath has seen double-digit yearly growth in revenue at the restaurants using the technology, which surpasses previous growth rates, according to Wachman. In addition, the general customer satisfaction score at the restaurants has increased from an average of 88% to 95%.

http://www.techtarget.com
Clinic uses Humm System tablets at Anderson Mill, Cedar Park and Pflugerville locations

Lynae Harrison, electronic medical records operations manager at ARC, said the clinic has received 4,000 responses since beginning the pilot in late June.  “We’ve definitely never had that type of response,” she said.

http://www.communityimpact.com
Humm Is Bringing Its Restaurant Feedback Game to Healthcare Providers

Briggs is now hoping to expand from Humm's 400 customers to 5,000. Currently, about 75% of Humm's customers are restaurants, such as Truluck's, Moonshine and HopDoddy's, and roughly 25% are healthcare providers.

http://austininno.streetwise.co
Timely feedback helps Austin medical clinic boost patient satisfaction

Austin Regional Clinic has partnered with Humm, an Austin-based real-time feedback platform, to help evaluate and improve the clinic group’s patient experience numbers.

http://www.bizjournals.com
Real-time Feedback: Customer Experience’s Critical Component

Doing this starts with capturing the right data at the right time. Real-time feedback platforms are enabling this for the first time. It’s rooted in an understanding of psychology and knowing that people have an emotional need to be heard. 

http://www.targetmarketingmag.com
Tech Startups Advance ARC Access Goals

We have taken advantage of this outstanding community by developing partnerships with tech companies that are reinventing aspects of the healthcare field. ...We are also collecting patient feedback in three of our clinics using technology from local company, Humm.

http://www.austinregionalclinic.com
Interview: Schilleci’s New Orleans Kitchen

We use Humm Systems, allowing our customers to rate us before they leave the restaurant. When the customer gets the check they also get an iPad which surveys them about the overall service. We get it in real time, so if there is anything wrong with our service or the food, we have the ability to fix the issue before they walk out of the door.

http://www.woodlandsmonocle.com/
Undercooked? New App Lets The Restaurant Know In Real Time

Diners now have a new way to get their point across while eating out. Customers can enter their thoughts on the meal or the service into a phone or tablet and get an immediate response.

http://denver.cbslocal.com
Hospitality Technology Reveals 2014 Restaurant Breakthrough Award Winners

First-time Breakthrough Award winner, Truluck’s Restaurant Group has been recognized for innovation in customer engagement for its implementation of a customer feedback platform that uses the tenets of psychology in order to pinpoint  customers’ emotional peaks.

http://hospitalitytechnology.edgl.com/
10 Cool Restaurant Marketing Resources to Keep An Eye On

NextRestaurants Directory highlights 10 restaurant marketing resources they recommend you look into.

http://nextrestaurants.com
Dishing up real-time feedback for restaurants

In the newest Net Promoter System podcast episode, we hear from two people who have recognized this dynamic and are trying to do something about it. Bernard Briggs is the CEO and founder of Humm, a company that provides systems for collecting customer feedback at restaurants, stores and other retail environments. Robert Irvine is a restaurant owner and the host of the popular Food Network show, Restaurant: Impossible. He has actually put the system to use at his restaurants.

http://www.netpromotersystemblog.com/
22 Deliciously Useful Resources for Restaurants

Want to know what customers are saying about your restaurant online and on-premise? Humm Systems provides access to all reviews, meaning you won’t have to perform extensive internet searches or read dozens of feedback cards. Humm also features a widget for sharing positive feedback on all social channels instantly and easily.

http://www.moblized.com/
Is It Possible to Intercept Negative Reviews Before They Reach Yelp?

According to a 2013 National Customer Rage Study, more than a third of customers take their complaints online—to Yelp, Twitter, Facebook and TripAdvisor, among other sites.

csi.softwareadvice.com
New Technology Provides Instant Restaurant Customer Feedback

In a social media-savvy market like Austin, it’s hard to imagine restaurateurs who aren’t aware of the online responses to their business. However, being out of touch with customer feedback can be a serious problem.

http://www.austinchronicle.com/