Traditional methods of hearing from customers simply don't work. At best, they're producing response rates of only 3-5%. If you're only hearing from 3 of every 100 guests, then you're operating on assumptions, not actionable information.
Humm® hits at the psychology of the guest, while emotions are at their peak, so they're more likely to tell us what they're thinking. Because we're asking the guests for their input at the right time and in the right way, we're producing response rates of 85% - 95%!
Everyone knows that the cost to acquire new customers is magnitudes higher than the cost to retain existing ones. Humm® provides an engaging channel to build meaningful relationships with your guests. Up to 25% - 50% of your guests will leave you their contact information with no incentive, if prompted at the right time.
Humm® takes customer retention to a whole new level as we enable you to build more meaningful relationship with your guests. With Humm®, you know whether these relationships start on a positive or negative note, so the dialogue with your guests can be more personal and appropriate.
For the first time ever, Humm® enables you with a tool to manage your service staff from a new perspective, the most important perspective....the guest's perspective!
With 85% - 95% of your customers giving feedback through Humm®, you have unprecedented vision into the strengths and weaknesses of your personnel, raising the bar for everyone on your team!
Humm® serves up a beautiful feedback-collection tool that reflects the beauty of your brand while giving your guests an elegant and engaging way to voice themselves. All aspects of the Humm® Guest-Check Presenter are customizable: Logos, color palettes, question and answer phraseology, and promotions... all designed to reflect the brand you've built!
No technology team required! All Humm® technology is built on the
most-respected platform in the world....Google®.
With a Google Chrome® browser and a Humm® account, you can subscribe to alerts via text or email, access real-time dashboards, visual analytics, and view auto-moderated comment feeds anytime, anywhere!